
PLACING AN ORDER
Once you have placed an order we will send you an email to confirm everything.
PRICING
When your order is placed for a rug we can supply immediately you must pay the full amount through paypal, credit card payment or bank transfer. After the payment goes through the order is confirmed.
On bespoke rug orders the last quotation of cost will be regarded as the agreed fee and will be invoiced 50% on receipt of order. Final 50% balance is payable prior to delivery. Cancellation cannot be accepted once the 50% deposit has been received.
Transport costs are included in the UK unless stated otherwise. We can quote to courier rugs to other countries.
DELIVERY
We do outsource the shipping of our products to reliable and well-known logistics companies. As such, we do not handle your products directly.
Shipping is not serviced by Rug-maker.com. If not otherwise requested, the ordered goods will be handed over on your behalf to a transport company.
As soon as product(s) have been handed over to the transport company the responsibility for coincidental damage or degradation of the ordered goods is transferred to the transport company.
Any local taxes or duty are not included in the price.
"Rug maker are a true pleasure to work with. Richard and Julian are always available to talk through ideas and work very hard to find new solutions for manufacturing challenging designs. The results are exquisite quality rugs and an enjoyable process!"
Helen Yardley, Helen Yardley Studio.
"The rugs fully capture the iconic design of the Machin Stamp. The quality & detail that goes into every stamp rug is reflected in the positive comments from customers’ and anyone who sees the rugs."
Stewart Tyson, Royal Mail.
"Rug Maker produce top quality rugs with an exceptionally efficient and reliable service - they have never let me down!"
Annie Phillips, Artist, Textile and Surface Designer.
"(Julian and Richard at) Rug-Maker can do anything... no project is impossible for them. Expert, long nurtured, knowledge of the world of rug production means they are able to source the best manufacturer for any type of rug you may need. Enthusiasm and passion for what they do means every collaboration is a pleasure to create. This company; as their name suggests, really know how to make rugs."
Ptolemy Mann, Textile Designer.
"Two of the most knowledgeable people in the rug industry and leading lights in developing new rug textures, products and software which moves our industry forward."
Sara Tatum, Rug and Carpet Studio.